Last Updated: May 22, 2026
By accessing or using the sheen-vault website (sheen-vault.com) or our services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
sheen-vault provides professional pet care services, including grooming, behavioral consultation, nutrition planning, and related wellness services for animals. Our website allows you to learn about our services, book appointments, and contact us.
You must be at least 18 years old to use our services or book appointments. By using our website, you represent that you meet this age requirement and have the legal capacity to enter into these Terms of Use.
When you book an appointment through our website, you agree to:
We require 24 hours notice for cancellations or rescheduling. Late cancellations may be subject to fees as communicated during the booking process.
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. You agree not to:
All content on this website, including text, graphics, logos, images, and software, is the property of sheen-vault or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission.
You are responsible for disclosing any health conditions, behavioral issues, or special needs your pet may have. Failure to disclose relevant information may result in service refusal or termination.
For the safety of all animals in our care, we may require proof of current vaccinations before providing services.
We reserve the right to modify, suspend, or discontinue any service at any time. Our staff may adjust the planned service if they determine it is in the best interest of your pet's safety and well-being.
While we take extensive precautions, you acknowledge that animals can be unpredictable. You agree that we are not liable for injuries your pet may sustain from their own behavior during service, provided we have exercised reasonable care.
All prices listed on our website are in Australian Dollars (AUD) and are subject to change without notice. Payment is due at the time of service unless other arrangements have been made in advance.
Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites. Accessing third-party links is at your own risk.
Our services are provided "as is" without warranties of any kind, either express or implied. While we strive to provide excellent care, we do not guarantee specific outcomes or results.
We make no warranties about the accuracy, reliability, or completeness of information on our website. We do not warrant that the website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, sheen-vault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
You agree to indemnify and hold harmless sheen-vault, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:
These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Before filing any formal claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally.
In the event of a medical emergency involving your pet during service, we will make reasonable efforts to contact you immediately. If we cannot reach you, you authorize us to seek emergency veterinary care on your behalf. You agree to be responsible for any emergency veterinary expenses incurred.
We may photograph or video pets in our care for our records and promotional purposes. If you do not consent to photography, please inform us in writing before your appointment.
We reserve the right to modify these Terms of Use at any time. Changes will be effective when posted on this page, with the "Last Updated" date revised accordingly. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and sheen-vault regarding your use of our website and services.
Our failure to enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 127 Wellness Lane, North Sydney NSW 2060, Australia
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.